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| 1. Who collects the money? |
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| At all times we try to encourage the Debtor to send payments to us. It will be held in our Client clearing account. You will be notified immediately we receive the money, and the payment will be sent direct to you as soon as the funds have been cleared.. We appreciate however that this will not always happen. In those situations where the money is received by you, you must notify us immediately. |
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| 2. How do I get the money? |
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| If the debt has not been paid direct to you, then as soon as the debtor has paid and the funds cleared, you will be paid by a Client Account cheque. |
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| 3. Do I have to go to court? |
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| The decision to commence court proceedings is entirely up to you. If the case is undefended there will be no need for you to go to Court. The Claim Form, judgment and the issue of Enforcement or Bankruptcy Proceedings will not involve you going to Court. |
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| If the Case is defended, or there is a judgment but the Debtor applies to pay by instalments there may be a need for a Court appearance. Solicitors can appear on your behalf if you wish, subject to the cost of that being agreed. In cases where the debt exceeds £2,000.00 we would recommend that you use solicitors. |
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| 4. What do I have to sign? |
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| The joining process to Debt Collector Online is carried out on line and there is no need to sign any documents. A statement of truth [Small Claims proceedings] or an Affidavit of debt [County Court and High Court] will have to be signed by you but this is not a complicated process. |
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| 5. How soon is the 7 Day Letter sent out after request? |
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| If the request is made for a Letter Before Action ( 7 Day Letter) before 4.00 pm it will be sent out on the same day; if after 4.00 pm it will be the next working day. Letters instructed over the weekend and Bank Holidays will be sent on the next working day. |
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| 6. How do I know it has arrived at the Debtors? |
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| The Letter Before Action will be sent by Ordinary 1st Class post. The Post Office will advise if it was unable to be delivered. Claim Forms in small claims cases are served by the Courts also by post all other proceedings are served by our Solicitors or by a Process server if service is required personally. The Statutory Demand served or on an Individual is served personally where possible, organised through Debt Control Limited and our solicitors. |
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| 7. Who negotiates on my behalf? |
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| Once you have instructed our In-House Solicitors in relation to the collection of the debt, any offers of settlement will be made known to you by e-mail and through your Case Diary System. Initial contact will be through our Solicitors and we will try to bring about a satisfactory conclusion. If offers are acceptable then these can be concluded through the Solicitors. If there are prolonged negotiations then we would see you concluding these directly with the Debtor. |
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| 8. Where will they send the money to? |
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| We request all monies be sent to us directly which will be paid into our Client Account in your name. If the payment is made by cleared funds then payment will be made the same day if received before 2.30p.m. If received after 2.30p.m. the payment will be made the next working day. All payments will be made by Client Account cheque. |
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| If payments need to be cleared, payment will be made to you immediately upon clearance of the cheque. |
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| 9. How Do Debt Control Limited get paid? |
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In the majority of cases the service will be Free to you as our costs are met by interest costs and compensation on the Debt. Which we charge in accordance with 'The Late Payment of Commercial Debts Act (1998)'(word doc). If the Debtor pays you directly we will invoice you in respect of the above costs.
This means, you will recover your Debt in full in most cases (unlike other Debt Collection Agencies which charge a fee of up to 50% of the Debt). |
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| 10. Will the Debtor be blacklisted? |
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| Credit Agencies have their own criteria for black listing. If a judgment is not paid then the Debtors name will be entered on to the Register of County Court Judgments. This will cause problems for the future for the Debtor in respect of financial and credit references. |
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| 11. Can I use this in England, Wales, Scotland and Ireland? |
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| Yes |
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| 12. What if he has paid some of the money? |
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| At every stage we advise you not only of the legal implications of part payments, but in any requests for instructions we lead you through the figures simply and clearly, accounting for any Part payments that may have been made. |
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| 13. Does it handle Euros? |
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| The Service deals with Debts in both Sterting and Euros in case of a change of currency. All court proceedings and documents will be dealt with in Sterting until such time as the currency may change. |
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| 14. How secure is my information? |
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| The whole site has been written encrypted. Security and confidentiality are paramount. All your details are comprised within your own personal log in section with your own password, changeable by you at any time. Do not disclose your password to any unauthorised personnel. If you suspect a breach within your organisation, contact us immediately |
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| 15. What happens if the Debtor can't pay? |
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If there is some doubt about the solvency / ability to pay of a Debtor, we will advice that a "Worth Sueing Report" is requested (Approx cost £75). The Service is designed to keep costs to a minimum and our Solicitors fixed costs are added to the debt due by the Debtor. The Court fees are paid out on your behalf to the Court. Both are recoverable from the Debtor but are not re-imbursed if the Debtor does not pay. Please note that the fees for a Statutory Demand are not recoverable from the Debtor.
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| 16. Can I do company credit checks? |
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| Yes we do. Please click here to visit Credit Reports section . |
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| 17. What sort of service can you expect from us? |
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| Debt Control Limited pride ourselves in our professionalism; we are not just a debt collection agency. Our debt collection service and credit control service follow strict guidelines, our skilled team of collectors ensures a highly successful operation and we appreciate that keeping customer goodwill is of the utmost importance. |
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| 18. Is there a minimum amount of accounts we have to place with you per month? |
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| No, you can use our service as often or as little as you need to, no matter how many accounts you place with us you still receive the same high level of service |
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| 19. What about your other services? |
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| Click here to visit the Credit Control Service section to view all our available services |
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